A quick overview of how HM EQPIX handles payments, billing, and any issues that come up. Nothing complicated — just the basics you should know before (and after) you order.
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1. What This Page Covers
These billing terms explain how HM EQPIX manages payments, charges, and disputes. Shopping with us means you're on board with what's written here.
2. Pricing & Tax
Everything is priced in USD. Any applicable taxes and shipping fees are shown clearly at checkout — before you confirm a thing.
3. Using Your Payment Method
When you place an order, you're confirming you have permission to use the payment method you've entered, and that we can charge the full order total to it.
4. Spotted a Billing Error?
Mistakes happen. If something looks off on your bill, reach out to us at Support@HMEQPIX.Shop as soon as you can and we'll look into it and sort it out promptly.
5. How Refunds Work
Once a refund is approved, it goes back to your original payment method within 5–10 business days. Full details live in our Return Policy.
6. Chargebacks & Payment Disputes
Think a charge isn't right? Drop us a line at Support@HMEQPIX.Shop first — we can usually sort things out much faster than going through your bank. Skipping that step and filing a chargeback straight away can actually slow things down for everyone.
7. If You Cancel an Order
Cancel before your order ships and you'll get a full refund. Already shipped? We'll handle it through our standard return process.
8. Updates to These Terms
We reserve the right to update these billing terms whenever needed. Whatever's on this page is always the current version.