Your 30-Day Return Window
Return any item within 30 days of delivery — no hassle, no runaround. You'll receive a refund or exchange, handled straight.
What We Accept
- Items must be unused, in original condition, and returned in original packaging.
- Your order number or proof of purchase must be included.
- Gift cards, personalised items, and anything marked "final sale" are not eligible for return.
The Return Process
- Step 1: Email Support@HMEQPIX.Shop with your order number and reason for returning.
- Step 2: We'll send you the return address and full instructions.
- Step 3: Pack your item securely and ship it back.
Do not send anything back before reaching out — returns made without a prior request may not be accepted.
How Refunds Work
We inspect every return when it arrives and notify you by email with our decision. Approved refunds are issued to your original payment method within 5–10 business days. Allow a few additional days for your bank to process the credit.
Exchanges
We offer free exchanges for a different size or color, subject to availability.
Received Something Wrong or Damaged?
If your order arrives faulty, damaged, or incorrect, let us know within 48 hours of delivery and include photos. We'll arrange a free replacement or issue a full refund — at no cost to you.
Who Pays for Return Shipping
When a return results from our error — wrong item, damage, or fault — we cover the shipping cost. In all other cases, return shipping is the customer's responsibility.