Your satisfaction is our priority. That's why every HM EQPiX order is backed by a 30-day risk-free guarantee. If you're not completely in love with your purchase, we're here to make it right.
30-Day Return Window
You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging with all accessories included.
Conditions For Returns
- The item must be in original, resellable condition — unused and undamaged.
- Original packaging, manuals, and accessories must be included.
- Proof of purchase (order number or confirmation email) is required.
- Returns requested after 30 days may not be accepted, at our discretion.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned unless faulty:
- Items marked as final sale or clearance.
- Gift cards.
- Products that have been used, damaged by the customer, or are missing parts not due to our error.
How To Start a Return
- Email Contact@HMEQPiX.Shop with your order number and the reason for your return.
- Our team will review your request and, if approved, send you return instructions and the return address.
- Pack the item securely and ship it back using a tracked method.
- Once we receive and inspect your return, we'll notify you and process your refund or replacement.
Refunds
Once your return is received and inspected, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few additional days for the funds to appear.
Exchanges
Need a different item? The fastest way is to return your original purchase for a refund and place a new order. If you'd like help with an exchange, just contact us and we'll guide you through it.
Return Shipping Costs
If the return is due to our error (wrong, defective, or damaged item), we cover all return shipping costs. For change-of-mind returns, the customer is responsible for the return shipping fee.
Damaged or Faulty Items
If your item arrives damaged or develops a fault, contact us within 48 hours of delivery with photos. We'll arrange a free replacement or full refund at no cost to you.