At HM EQPiX, we're proud to offer free worldwide shipping on every order — no minimum spend, no hidden fees. Here's everything you need to know about how and when your order arrives.
Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after payment is confirmed. During new product launches, sales, or peak seasons, processing may take slightly longer — we'll always keep you updated.
Delivery Times
Once your order ships, estimated delivery windows are as follows:
| Destination | Shipping Cost | Estimated Delivery |
|---|---|---|
| Worldwide (International) | Free | 7–14 business days |
| Domestic (select regions) | Free | 5–10 business days |
| Remote areas | Free | 10–20 business days |
Please note these are estimates. Total delivery time = processing time + shipping time. Delays caused by customs, carriers, or unforeseen events are outside our control.
Order Tracking
As soon as your order ships, you'll receive a confirmation email containing your tracking number and a link to follow your parcel. Please allow up to 48 hours for tracking information to become active after you receive it.
Customs, Duties & Taxes
For international orders, import duties or taxes may be charged by your local customs authority. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for details before ordering.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice a mistake, contact us immediately at Contact@HMEQPiX.Shop — if your order hasn't shipped yet, we'll do our best to correct it.
Lost or Damaged Packages
- Lost in transit: If your tracking shows no movement for an extended period, or your package doesn't arrive within the estimated window, contact us and we'll investigate with the carrier. Where a package is confirmed lost, we'll send a replacement or issue a full refund.
- Damaged on arrival: If your item arrives damaged, email us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or refund.
Multiple Items
If you order several products, they may occasionally ship separately and arrive on different days — this helps us get each item to you as fast as possible at no extra cost.