Free Shipping Is Available — Here's What You Need to Know
Every order ships from our fulfillment center in South Windsor, Connecticut, United States. We deliver across the United States and to more than 230 countries and territories worldwide. Free shipping options exist for both domestic and international orders.
Shipping Options Within the United States
| Shipping option | Delivery time | Cost |
|---|---|---|
| Express | 1–2 business days | $15.00 |
| Standard | 3–5 business days | $8.00 – FREE on orders of $70.00 and up |
| Standard (free) | 5–8 business days | FREE |
Here is a plain-language breakdown of each option:
- Express – arrives in 1–2 business days for a flat fee of $15.00.
- Standard (3–5 days) – costs $8.00, but becomes free when your order total reaches $70.00 or more.
- Standard (5–8 days) – always free, with no minimum order required.
Select your preferred option at checkout.
International Shipping
| Destination | Shipping option | Delivery time | Cost |
|---|---|---|---|
| Rest of the world (230+ countries) | Standard | 5–8 business days | FREE |
Delivery times for international orders are estimates. Customs processing in the destination country can add a few extra days beyond the expected window.
Customs Duties and Import Taxes
When ordering from outside the United States, your country's customs office may apply import duties, taxes, or other fees. These charges are the recipient's responsibility and are not included in our product prices or shipping costs.
How Orders Are Processed
Orders are processed within 1–3 business days. All delivery timeframes listed above begin once your order has actually shipped, not when it is placed. Orders submitted on weekends or U.S. public holidays are processed on the next business day. During busy periods, minor delays can occasionally occur.
What Counts as a Business Day
Business days are Monday through Friday, excluding U.S. public holidays.
Tracking Your Order
Once your order ships, you will receive an email containing a tracking number and a direct tracking link. Please allow up to 48 hours for tracking information to become active in the system.
Incorrect Shipping Address
Double-check your shipping address before completing checkout. If you notice an error, reach out to us immediately — address changes are only possible before the order has shipped.
Lost or Damaged Parcels
If your order arrives damaged or does not arrive at all, please contact us within 48 hours of the delivery date. Include photos if the item is damaged. We will arrange a replacement or issue a refund.